Refund Policy
Last Updated: December 22, 2024
This Refund Policy outlines the terms and conditions for refunds at Image Prompt ("we," "us," or "our"). By making a purchase on our website, you agree to the following refund terms.
1. Refund Eligibility
1.1 Refund Window
- Refund requests must be submitted within 14 days of purchase
- The service or credits must not have been used in any way
- The original payment method will be used for the refund
1.2 Non-Refundable Items and Partial Refunds
The following purchases are non-refundable:
- Credits or services that have been partially or fully used
- Purchases made more than 14 days ago
- One-time credit packages
For subscription plans:
- Unused subscriptions are eligible for full refunds within 14 days
- For partially used subscriptions, refunds will be calculated as follows:
- 20% based on remaining credits
- 80% based on remaining subscription time
- The used portion of subscription plans is non-refundable
2. Refund Process
To request a refund, please email us at [email protected] with the following information:
- Email address used for purchase
- Order number
- Reason for refund request
3. Processing Time
- Refund requests are typically processed within 5-7 business days
- You will receive a confirmation email once your refund has been processed
4. Special Circumstances
4.1 Unauthorized Charges
If you notice unauthorized charges on your account, please contact us immediately. We will investigate and assist with:
- Verifying the unauthorized activity
- Securing your account
- Processing necessary refunds
4.2 Technical Issues
If you experience technical issues that prevent service usage, please contact us before requesting a refund. We will attempt to resolve any technical problems first.
5. Contact Information
For refund requests or questions about this policy, please contact us at:
Email: [email protected]
6. Policy Updates
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.